I basically just showed up (or my car did) after a message on a Sunday afternoon, when they were closed... and Bob and others couldn't have been nicer about it. They took excellent care of my car, and were very reasonably priced.
Easy and Friendly. Everyone in the shop was pleasant and helpful. Great price. It made getting that dreaded smog check okay. I am glad to have found a great resource for my car. I feel I can trust their service and that I have been and will be taken care of in the future.
Helpful, personable, timely. Great to do business with. I hate dealing with car repairs and they ease the pain.