Joe answered the phone at Stauder Automotive when I called, stranded late in the afternoon with a dead starter motor on my 13 year-old sedan. I didn't understand my predicament at that moment, but Joe did. He was patient, good-humored, and completely helpful in guiding me through the steps to get my dead car into the shop and repaired. He met me when I arrived, had the paperwork ready in minutes, and my car was repaired and ready to go the next morning. I'm back in business. Nobody likes unexpected car repairs, but this is exactly the kind of service you hope for if those moments arrive. Many thanks to Stauder Automotive and especially to Joe for such great service!